The Practice is delighted to advise that CQC have confirmed it is now out of Special Measures.
The Practice is now under new management
With this changes are and have happened. We have changed our clinical system which allows us amongst other benefits greater facilities to communicate with patients, especially via text. On-line services have resumed.
If you are not already using this facility, please come to the surgery with one form of photographic identification and we will be able to register you for this service.
We appreciate our phone system has been causing much consternation, and are delighted to advise that we will be changing providers during December, which will give us greater control over the phone system and we expect better patient service.
We are increasing our GP provision within the Practice and have increased our nursing capacity. We are also looking to increase our Nurse Practitioner appointments early next year.
You may have noticed our reception team has increased and are now uniformly dressed and wearing name badges in order to make them more approachable.
Our Patient Participation Group is growing in number but we would still be delighted to have more members.
Finally, as a re-launch of the Practice we have changed our website address to www.stockwelllodge.org.uk and will be advising patients both in the surgery and by text message.